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XTRA SHIPPING POLICY

Last Updated: September 2026

At XTRA, we aim to provide reliable international shipping for ATROX products and accessories. This Shipping Policy explains our available shipping destinations, shipping methods, estimated delivery times, customs procedures, and how we handle shipping-related issues.

Please review this policy before placing your order.

1. SHIPPING DESTINATIONS

We currently ship to selected countries and regions worldwide.

Available destinations include:

North America

  • United States
  • Canada

Europe

  • United Kingdom
  • Germany
  • France
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

Asia-Pacific

  • Australia
  • Japan

Shipping availability may vary depending on local laws, import restrictions, customs requirements, carrier availability, and other logistics conditions.

The shipping options available for your specific destination will be displayed during checkout.

Contact Phone Number

A valid recipient phone number may be required during checkout for international delivery, carrier contact, customs clearance, or last-mile delivery.

Please make sure your shipping address and contact information are complete and accurate before submitting your order.

2. SHIPPING COSTS

Shipping costs are calculated based on factors including:

  • Destination country or region
  • Shipping method
  • Package size
  • Package weight
  • Products included in the order

The final shipping charge will be displayed at checkout before payment is completed.

From time to time, XTRA may offer free shipping or shipping discount promotions.

Such promotions are subject to their respective terms, minimum order requirements, eligible destinations, and promotional periods.

Express shipping services such as DHL, FedEx, or other premium carriers may require additional shipping fees and may not qualify for certain free shipping or discounted shipping promotions unless specifically stated.

3. ORDER PROCESSING AND DELIVERY TIMES

Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from shipping time.

Orders may require additional processing time during:

  • Public holidays
  • Promotional periods
  • High-volume sales events
  • Inventory verification
  • Address verification
  • Payment or fraud review

Estimated Delivery Time

After your order has been dispatched, estimated delivery times are generally:

Standard Shipping: approximately 15–25 business days

Express Shipping: approximately 5–7 business days

These delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary because of circumstances including:

  • Customs clearance
  • Carrier delays
  • Severe weather
  • Public holidays
  • Peak shipping periods
  • Transportation disruptions
  • Local delivery conditions
  • Government inspections or restrictions
  • Other circumstances outside our reasonable control

Where a shipment experiences an unusual delay, XTRA will make reasonable efforts to assist with tracking and carrier inquiries.

4. SHIPPING METHODS

We work with established international logistics and delivery providers to fulfill customer orders.

Available shipping methods may vary by destination.

Standard Shipping

Standard shipping may include international postal, dedicated cross-border, or other tracked international shipping services.

Estimated delivery time:

15–25 business days after dispatch

Tracking information will normally be provided once the order has been shipped.

Express Shipping

Express carriers may include:

  • DHL
  • FedEx
  • Other international express delivery providers

Estimated delivery time:

5–7 business days after dispatch

Additional shipping fees may apply.

The shipping methods available for your destination and order will be displayed during checkout.

5. CUSTOMS, DUTIES AND TAXES

Customs, import duties, VAT, taxes, and other import-related charges may vary depending on the destination country, shipping method, and logistics service used.

Where Duties and Taxes Are Included

If your checkout page specifically states that applicable duties and taxes are included, those charges are included in the amount you pay to XTRA.

In such cases, customers should generally not be required to pay the same import duties or taxes again upon delivery.

We will arrange the applicable customs procedures through our logistics partners where supported.

Where Duties and Taxes Are Not Included

If duties, taxes, VAT, customs fees, or other import charges are not specifically shown as included during checkout, such charges may be assessed separately by local customs authorities or logistics providers.

Any such third-party charges are determined by the destination country and are not controlled by XTRA.

Customers are responsible for complying with applicable import laws and customs requirements in their destination country or region.

If you are unsure whether duties and taxes are included for your destination, please contact:

support@xtra.ltd

before placing your order.

6. LOST, DAMAGED OR SHIPPING-RELATED ORDERS

Damaged Packages

If your order arrives with visible shipping damage or the product has been damaged during transportation, please contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.

Please provide:

  • Your order number
  • Clear photographs or videos of the damaged product
  • Photographs of the shipping package
  • A brief description of the issue
  • Any available carrier documentation

Please keep the original packaging until the issue has been reviewed.

After receiving the required information, we will normally complete an initial review within 3–5 business days.

Depending on the circumstances, available solutions may include:

  • Replacement parts
  • Product replacement
  • Reshipment
  • Partial refund
  • Full refund

in accordance with our Return & Refund Policy and applicable law.

Lost Packages

If your package has not been delivered and tracking information has stopped updating for an unusually long period relative to the expected delivery time, please contact us.

We will work with the shipping carrier or logistics provider to investigate the shipment.

A package is not automatically considered lost solely because tracking information is temporarily delayed.

Depending on the outcome of the carrier investigation, we may provide an appropriate solution such as:

  • Replacement shipment
  • Store credit
  • Refund

Carrier investigations may require additional time beyond our initial customer service review.

7. CUSTOMS DELAYS AND CLEARANCE

International shipments may occasionally experience delays because of:

  • Customs inspections
  • Regulatory reviews
  • Government procedures
  • Local import restrictions
  • Documentation requirements
  • Other customs-related processes

Customs clearance times vary between countries and cannot always be predicted.

A customs inspection or regulatory delay alone does not mean that a shipment has been lost or that shipping has failed.

Where practical, XTRA will make reasonable efforts to:

  • Monitor shipment progress
  • Provide available shipping information
  • Assist with carrier communications
  • Provide available customs documentation
  • Contact the customer if additional information is required for clearance

Customers must provide accurate information and reasonably cooperate with customs or carrier requirements where necessary to complete delivery.

8. INCORRECT ADDRESSES, REFUSED AND UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate shipping address, recipient name, and contact information.

If an order cannot be delivered because the customer:

  • Provides an incorrect or incomplete address
  • Provides invalid contact information
  • Refuses delivery
  • Fails to cooperate with customs clearance
  • Fails to provide information requested by the carrier or customs authorities
  • Fails to collect the package when required
  • Orders a product that cannot legally be imported into the destination country

the shipment may be returned, abandoned, or otherwise considered undeliverable.

Where permitted by applicable law, any refund may be reduced by actual costs already incurred, including:

  • Original shipping costs
  • Return shipping costs
  • Customs charges
  • Carrier fees
  • Other reasonable logistics expenses

Refund eligibility for refused or undeliverable international packages will be handled in accordance with our Return & Refund Policy.

9. ORDERS MARKED AS DELIVERED

If tracking information shows that an order has been delivered but you cannot locate the package, please first check:

  • Around the delivery location
  • With household members
  • With neighbors
  • With building management or reception
  • With the local delivery carrier

If the package still cannot be located, please contact XTRA promptly, preferably within 7 calendar days of the delivery scan.

We may need to conduct a carrier investigation before issuing a replacement or refund.

A carrier's “Delivered” status does not automatically prevent you from contacting us about a missing shipment.

10. EVENTS OUTSIDE OUR CONTROL

XTRA is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Natural disasters
  • Severe weather
  • War or civil unrest
  • Government restrictions
  • Customs inspections
  • Transportation disruptions
  • Carrier delays
  • Airport or port closures
  • Regulatory changes

However, where such circumstances affect an order, we will make reasonable efforts to provide available shipping updates and assist customers with the affected shipment.

Nothing in this Shipping Policy excludes or limits any mandatory consumer rights that cannot legally be excluded under applicable law.

11. SHIPPING POLICY AND OTHER XTRA POLICIES

Shipping-related refunds, replacements, returns, and cancellations may also be governed by our:

Return & Refund Policy

General use of our website and online store is governed by our:

Terms of Service

If a specific provision of this Shipping Policy conflicts with mandatory consumer protection law applicable to the customer, the applicable mandatory law will prevail.

12. CONTACT US

If you have questions about shipping, tracking, delivery, customs, or your order, please contact XTRA Support.

Email: support@xtra.ltd
Website: www.xtra.ltd

Please include your order number and tracking number, if available, so we can assist you more efficiently.