Termini e condizioni del servizio

XTRA TERMS OF SERVICE

Last Updated: September 2026

OVERVIEW

Welcome to XTRA.

The terms “we,” “us,” and “our” refer to XTRA and, where applicable, the legal entity operating www.xtra.ltd.

XTRA operates this website and online store, including all related information, content, features, tools, products, and services offered through the site (collectively, the “Services”).

Our store is hosted and supported by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

These Terms of Service (“Terms”), together with any policies referenced in them, govern your access to and use of our Services.

Please read these Terms carefully before using our website or placing an order.

By accessing, browsing, purchasing from, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our Services.

1. ELIGIBILITY AND ACCOUNT INFORMATION

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, country, or region of residence, or that you have obtained all legally required parental or guardian consent.

When using our Services or placing an order, you may be required to provide information including your:

Name
Email address
Phone number
Billing information
Shipping address
Payment information

You agree that all information you provide is accurate, current, complete, and lawfully provided.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You may not sell, transfer, assign, or provide unauthorized access to your account.

2. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, photographs, videos, colors, dimensions, prices, and other information displayed on our website are accurate.

However, minor differences may occur due to:

Screen and display settings
Lighting conditions
Manufacturing tolerances
Packaging updates
Product improvements or revisions

Such minor differences do not necessarily constitute a product defect where they do not materially affect the product's advertised functionality or specifications.

We reserve the right to modify product descriptions, specifications, packaging, availability, or other product information where reasonably necessary.

We may discontinue a product or limit quantities available for purchase at any time.

3. PRODUCT USE AND SAFETY

ATROX products are designed primarily for recreational foam dart use.

Customers are responsible for using products in accordance with:

Product instructions
Safety warnings
Applicable laws
Local regulations
Age restrictions
Reasonable safety practices

Eye protection is recommended during recreational foam dart play.

Customers must not intentionally misuse, illegally modify, or use ATROX products in a manner that creates unreasonable risk to themselves or others.

Availability of certain products may vary by country or region due to local laws, import restrictions, or regulatory requirements.

4. ORDERS

Submitting an order constitutes an offer to purchase products from XTRA.

Your order is not considered finally accepted until we have processed the order and confirmed acceptance.

We reserve the right, where reasonably necessary, to refuse, limit, cancel, or review an order, including where we reasonably suspect:

Fraudulent activity
Payment problems
Pricing or inventory errors
Unauthorized resale
Violation of applicable law
Abuse of discounts or promotional offers
Incorrect customer information

If we cancel a paid order, we will refund the applicable amount paid for the cancelled products.

Please carefully review your order before submitting it.

Cancellation requests are subject to our Return & Refund Policy and are not guaranteed until confirmed by XTRA.

5. PRICING, CURRENCIES AND BILLING

Product prices, promotional prices, discounts, and offers may change without prior notice.

The price charged for a product will generally be the price displayed at the time the order is submitted, subject to correction of obvious errors.

Unless otherwise stated, displayed prices may not include:

Shipping fees
Import duties
Customs charges
VAT
Sales taxes
Brokerage fees
Other applicable charges

depending on the customer's destination and checkout configuration.

Currency

Depending on your market or location, prices may be displayed in USD, EUR, AUD, or another supported currency.

Currency conversion rates may change over time.

Your bank, credit card issuer, PayPal, digital wallet provider, or other payment provider may charge:

Foreign exchange fees
International transaction fees
Currency conversion fees

These third-party fees are not charged or controlled by XTRA.

You are responsible for providing complete and accurate payment information and confirm that you are authorized to use the payment method provided.

6. PROMOTIONS, DISCOUNTS AND FREE GIFTS

From time to time, XTRA may offer:

Promotional pricing
Discount codes
Automatic discounts
Bundle offers
Shipping incentives
Free gifts
Limited-time promotions

Promotions may be subject to separate eligibility requirements, thresholds, dates, product restrictions, or usage limits.

Where promotional terms conflict with these general Terms, the specific promotional terms will apply to that promotion.

Unless otherwise stated, free gifts must be added to the customer's cart before checkout after the qualifying purchase threshold has been reached.

Eligible discounts will then be applied according to the applicable promotion rules.

Promotional gifts:

Have no cash redemption value
May be limited to one per qualifying tier or order
May be subject to inventory availability
May not be exchanged for cash

We reserve the right to prevent misuse, manipulation, or unintended stacking of promotional offers.

7. SHIPPING AND DELIVERY

Shipping times displayed on our website are estimates and are not guaranteed delivery dates.

Delivery may be affected by circumstances including:

Carrier delays
Customs inspections
Severe weather
Transportation disruptions
Peak shipping periods
Local delivery conditions
Government restrictions
Incorrect or incomplete customer information

We are not responsible for delays caused solely by events outside our reasonable control.

However, where a shipment is lost, damaged, significantly delayed, or otherwise affected, we will make reasonable efforts to assist the customer in accordance with our Shipping Policy, Return & Refund Policy, and applicable law.

Nothing in this section limits any mandatory consumer rights concerning delivery or risk of loss.

8. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT DUTIES

Customers ordering internationally are responsible for reviewing applicable import laws and restrictions in their destination country or region.

Unless otherwise stated at checkout, customers may be responsible for:

Import duties
Customs charges
VAT
Local taxes
Brokerage charges
Customs clearance fees

XTRA does not control fees imposed by customs authorities, governments, logistics providers, or other third parties.

Where practical, we will make reasonable efforts to provide shipment information or documentation that may assist customers with customs clearance.

Orders refused, abandoned, or returned because of unpaid customs charges, incorrect addresses, import restrictions, or customer failure to complete clearance may be subject to deductions for actual costs incurred, where permitted by applicable law.

9. RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, cancellations, defective products, damaged shipments, lost packages, and related claims are governed by our:

Return & Refund Policy

Customers should review that policy before returning any product.

Unless otherwise stated, products must not be returned without prior authorization from XTRA.

Nothing in our Return & Refund Policy or these Terms limits any mandatory consumer rights that cannot legally be excluded.

10. WARRANTY AND TECHNICAL SUPPORT

Eligible ATROX products may include limited warranty support for verified manufacturing defects.

Specific warranty periods and coverage, where applicable, may be stated on:

The relevant product page
Product documentation
Warranty documentation
Our Warranty Policy

Warranty coverage generally does not apply to damage caused by:

Accidental damage
Misuse
Unauthorized modification
Unauthorized disassembly
Improper charging
Water or liquid damage
Incompatible batteries or accessories
Incorrect installation
Normal wear and tear

Depending on the circumstances, XTRA may provide:

Troubleshooting assistance
Replacement parts
Repair support
Product replacement
Another reasonable remedy

Nothing in this section excludes statutory product guarantees or consumer rights that apply under mandatory local law.

11. INTELLECTUAL PROPERTY

The Services and their content, including without limitation:

Trademarks
Logos
Product names
Text
Graphics
Photographs
Product images
Videos
Audio
Website layouts
Designs
Product documentation

are owned by XTRA, its affiliates, licensors, or other applicable rights holders and are protected by intellectual property laws.

These Terms grant you a limited right to use the Services for lawful personal and non-commercial purposes.

Without prior written permission, you may not reproduce, distribute, commercially exploit, republish, modify, or create derivative works from our protected content except where permitted by applicable law.

The XTRA and ATROX names, logos, designs, and related branding may be protected trademarks or intellectual property of XTRA or applicable rights holders.

Shopify trademarks remain the property of Shopify.

12. OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools, software, applications, payment services, integrations, or features operated by third parties.

Such third-party services may be provided on an “as available” basis and may be subject to separate terms and privacy policies.

We do not control all third-party tools and cannot guarantee their uninterrupted availability or operation.

Your use of third-party tools is subject to the applicable third party's terms.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We do not control or operate those third-party websites and are not responsible for their content, accuracy, practices, availability, or privacy policies.

If you choose to access or transact with a third-party website, you do so subject to that provider's terms and policies.

Questions concerning third-party products or services should generally be directed to the relevant third party.

14. RELATIONSHIP WITH SHOPIFY

Our store is hosted and technologically supported by Shopify.

However, purchases made from www.xtra.ltd are transactions between you and XTRA.

Shopify provides ecommerce infrastructure but is not the seller of ATROX products purchased through our store.

Except where applicable law provides otherwise, claims concerning products, fulfillment, refunds, warranties, or customer service should be directed to XTRA.

15. PRIVACY

Personal information collected through our Services is handled according to our Privacy Policy.

Because our online store is hosted by Shopify, certain personal information may also be processed by Shopify and service providers used to operate our store.

Information may be processed or transferred in countries other than your country of residence where necessary to:

Process orders
Provide payment services
Deliver products
Prevent fraud
Provide customer support
Operate our ecommerce services

Please review our Privacy Policy for additional information.

16. REVIEWS, FEEDBACK AND USER CONTENT

If you voluntarily submit reviews, photographs, videos, comments, ideas, suggestions, or other content to XTRA (“User Content”), you represent that you have the necessary rights to submit such content.

Unless otherwise agreed, you grant XTRA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute User Content for purposes connected with:

Operating our Services
Customer support
Product improvement
Marketing and promotion

where permitted by applicable law.

You must not submit content that:

Infringes intellectual property rights
Violates privacy rights
Contains unlawful material
Contains malicious software
Is knowingly false or misleading
Is abusive, threatening, or defamatory

We may remove content that reasonably appears to violate these Terms.

17. ERRORS, INACCURACIES AND OMISSIONS

Our website may occasionally contain errors or omissions relating to:

Product descriptions
Specifications
Pricing
Discounts
Promotions
Shipping rates
Availability
Delivery estimates

We reserve the right to correct errors and update information.

If an obvious pricing, inventory, or system error affects an order, we may contact you to correct the order or cancel the affected item.

If we cancel an item for which payment has already been received, the applicable amount paid for that item will be refunded.

18. PROHIBITED USES

You may not use our Services for unlawful, fraudulent, abusive, or harmful purposes.

You must not:

Violate applicable laws or regulations
Infringe intellectual property rights
Submit fraudulent information
Harass or threaten others
Distribute malware
Attempt unauthorized access
Interfere with website security
Scrape or exploit our Services in violation of applicable law or these Terms
Conduct fraudulent purchases
Abuse promotional offers
Circumvent security controls
Impersonate another person or entity

We may restrict or terminate access where we reasonably believe these Terms have been materially violated.

19. AUTOMATED SYSTEMS AND AGENTS

Automated tools, bots, crawlers, AI agents, or similar systems must not access or interact with our Services in a manner that:

Circumvents security controls
Misrepresents automated activity as human activity
Attempts to bypass CAPTCHA systems
Interferes with website operation
Conducts unauthorized transactions
Extracts protected content at an unreasonable scale

We may use reasonable technical measures to restrict automated access to our Services.

20. TERMINATION

We may suspend or terminate access to our Services where reasonably necessary, including for:

Fraud
Security threats
Material violations of these Terms
Illegal activity
Abuse of our Services

Termination does not affect obligations, liabilities, or rights that arose before termination.

Provisions that by their nature should survive termination will remain effective.

21. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our website and Services are provided on an “as available” basis.

We do not guarantee that the website will always be:

Uninterrupted
Error-free
Completely secure
Available at all times

However, nothing in these Terms excludes, restricts, or limits:

Mandatory consumer guarantees
Statutory warranties
Product safety obligations
Rights or remedies

that cannot legally be excluded under applicable law.

22. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, XTRA and its affiliates, directors, officers, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from use of the Services where such liability may lawfully be limited.

This may include, where legally permitted:

Lost profits
Lost revenue
Lost data
Loss of business opportunity

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection law.

Nothing in this section limits your rights concerning defective products, statutory guarantees, or other mandatory consumer remedies.

23. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless XTRA and its applicable affiliates, officers, employees, contractors, licensors, and service providers from third-party claims arising directly from:

Your material violation of these Terms
Your unlawful use of the Services
Your infringement of another person's rights

This provision does not require you to indemnify XTRA for claims caused by XTRA's own unlawful conduct or negligence where such limitation would be prohibited by law.

24. CONSUMER RIGHTS

Nothing in these Terms is intended to exclude, restrict, waive, or limit any consumer right, statutory guarantee, warranty, protection, or remedy that cannot legally be excluded or limited under applicable consumer protection laws.

Where these Terms conflict with mandatory consumer protection legislation applicable to you, the mandatory law will prevail to the extent of that conflict.

This includes applicable mandatory protections available to consumers in jurisdictions such as Australia, the European Union, the United Kingdom, the United States, and other markets in which we lawfully sell products.

25. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will remain valid and enforceable.

26. WAIVER AND ENTIRE AGREEMENT

Failure by XTRA to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with our applicable policies, constitute the agreement governing your use of the Services, including our:

Privacy Policy
Return & Refund Policy
Shipping Policy
Warranty Policy
Promotional terms where applicable

If a specific policy applies to a particular matter, that policy will govern that matter subject to applicable law.

27. ASSIGNMENT

You may not assign or transfer material rights or obligations under these Terms without our prior written consent where such restriction is legally permitted.

We may transfer or assign our rights and obligations in connection with a merger, acquisition, restructuring, sale of business, or transfer to an affiliated entity, subject to applicable law.

28. GOVERNING LAW

These Terms and any separate agreements through which we provide the Services will be governed by the laws of:

[GOVERNING LAW / JURISDICTION]

subject to any mandatory consumer protection laws that apply to customers in their country or region of residence.

Nothing in this clause deprives a consumer of protections or rights that cannot lawfully be waived by contract.

29. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

Legal requirements
Changes to our Services
New features
Operational changes
Security requirements
Business practices

The current version will be published on this page together with the latest revision date.

Where required by applicable law, we will provide appropriate notice of material changes.

Continued use of the Services following the effective date of updated Terms constitutes acceptance where permitted by law.

30. CONTACT INFORMATION

If you have questions about these Terms, your order, or our Services, please contact:

XTRA / [LEGAL ENTITY NAME]

Website: www.xtra.ltd
Email: support@xtra.ltd
Business Address: [BUSINESS ADDRESS]

For order-related enquiries, please include your order number whenever possible.